Privacy Policy

Introduction

At Sharayeh, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform. By accessing or using our services, you agree to the data collection and usage practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password (encrypted)
• Uploaded Content: Documents, files, and presentations you upload for processing
• Payment Information: Processed securely through third-party payment processors (we don't store full credit card details)
• Communication Information: Messages and feedback you send to us

1.2 Automatically Collected Information

• Usage Data: How you interact with our platform, tools used, access times
• Device Information: Browser type, operating system, IP address, device identifiers
• Cookies and Tracking Technologies: To improve your experience and analyze usage patterns
• Performance Data: Conversion speed metrics, success rates, error logs

2. How We Use Your Information

• To provide and process conversion and AI services
• To create, manage, and maintain your account
• To process transactions and billing
• To improve and personalize your platform experience
• To send important service notifications and updates
• To comply with legal and regulatory obligations
• To detect and prevent fraud, abuse, and security issues
• To analyze trends and improve our services

3. Data Processing and Storage

3.1 Uploaded Files

Your uploaded files are processed securely in our cloud infrastructure. We implement:

• Automatic deletion of uploaded files within 24 hours of processing
• End-to-end encryption during transit (TLS/SSL) and at rest
• Secure, industry-compliant data centers
• Strict access controls - only authorized systems can access your files
• Data isolation between user accounts

3.2 Account Data

We retain your account data for as long as your account is active or as needed to provide services. You can request account deletion at any time through account settings or by contacting us directly.

4. Data Sharing and Disclosure

We never sell your personal information. We may share data only in these limited circumstances:

4.1 Service Providers

We use trusted third-party vendors for:

• Cloud infrastructure processing (AWS, Google Cloud)
• Payment processing (Stripe, PayPal)
• Authentication services (Clerk)
• Analytics and performance optimization
• Email and communication support

4.2 Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

5. Your Rights

You have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Update or correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data in certain circumstances
• Restriction: Request restriction of processing your personal data
• Withdrawal: Withdraw your consent at any time (where processing is based on consent)

To exercise these rights, please contact us through your account settings or via email.

6. Security

We implement technical and organizational security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data:

• SSL/TLS encryption for all data transmissions
• Data encryption at rest
• Regular security monitoring and vulnerability scanning
• Access controls and role-based permissions
• Logging and auditing of all system access
• Regular security training for employees
• Incident response and backup plans

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze site usage and improve performance
• Provide personalized features

You can control cookies through your browser settings. Note that disabling cookies may limit certain functionality.

8. International Data Transfers

Your data may be processed and stored in countries outside your country of residence. We ensure that all transfers are made in accordance with applicable data protection laws and that your data maintains an appropriate level of protection.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date at the top. We recommend reviewing this policy periodically for any updates.